Moonleaf Tea Shop - E. Rodriguez Sr. Branch
Photo source
Disclaimer: This post only covers the staff of Moonleaf Tea Shop in E. Rodriguez Sr. Branch on shift today, January 12, 2012 at 2pm and does not target the company itself. This post serves as feedback based on my experience as a paying customer.
Hi guys! You all know how I sometimes get ahead of myself when planning a lot of things and end up accomplishing nothing, so I’ve decided to buy a planner to keep things on track. I actually had one last year, but that didn’t go well, so. Anyway, today I randomly thought of buying a planner from Moonleaf Tea Shop along E. Rodriguez. I asked my friend Dasha (She’s a fashion blogger! Follow her blog!) to accompany me since we were going somewhere on the way naman na rin. Just to make things clear, it wasn’t my first time to go to that branch. My first time was actually a very pleasant one. I even left a note on their freedom wall (albeit it’s a bit hurried since we were late for class. Haha!) Now let me tell you about the experience I had earlier. I’ll go ahead and say this, though. What happened earlier today was probably the worst services I have ever encountered in my life.
We arrived at the shop around 2pm. There weren’t any people around except for a group of school girls and a lone man on the far side of the room. The employees were sitting on the floor behind the counter. We were just after the planner but was also thinking of getting drinks as well. I called the attention of one of the staff (there were 2 boys and a girl) and here’s how our conversation went.
Me: *Walks towards the planners. Didn’t see an open one on display* Hi! Pwedeng buksan? Titingnan ko lang yung loob :)
Kuya: Ay hindi po pwede eh.
Me: Oh. Then how will I know what it looks like inside?
Kuya: *Points to the poster near the entrance* Ayun. Nandoon lahat.
So back near the entrance we went. Okay lang naman sa akin yun, eh. Ang hindi lang okay, yung sumunod na nangyari. Also, I just don’t get why they don’t have one displayed. You can’t tell every customer asking to see what’s inside “Ayun. Tingnan mo yung poster”
Me: *To Dash* Which do you think is better? The black or the cream?
Dash: Yung black.
Me: *Fully decided on the black, we went back to the counter*
*I picked up the black one* I’ll get this. Pwedeng i-check ko?
Ate: Bawal po buksan eh.
Me: Yes. Pero bibilin ko naman eh.
Ate: Bibilin mo? Edi buksan mo!
Apparently, they (the three staff) thought what she said was real funny. It wasn’t. I then proceeded to opening the planner I picked up. I got offended by her behavior, to be honest. I mean, answering back in that tone isn’t really necessary, right? Anyway, I let that pass too. Ano ba magagawa ko?
Anyway, here are some more snippets of our conversation
Me: When can we use the “Full Moon” coupon? *I was really clueless. That’s why I asked. Haha!*
Ate: Ay hindi ko alam. Tatanungin ko nalang. Hindi kasi na-explain sa amin eh.
Me to Dash: Bakit mas mahal yung black? *I told you. I bought on impulse. I didn’t know anything*
Ate: Kasi mas maraming freebies yung black.
Me: *Checks the freebie page* Isang page lang ito. So kung mas marami yung sa black, paano yung sayo Dash? Wala?
Kuya: May freebies rin yung cream.
Dash: *Checks* Wala naman eh.
Edit: January 13, 2012 - Dash found her freebie page this morning. Sorry for the wrong information, guys! But anyway, that doesn’t still justify the staff’s ignorance. The Ate said there was more (mas maraming freebies were her words) freebies on the black than on the white. This wasn’t true since they both had the same number of coupons.
My point: The customer is clueless. As a staff, it is your responsibility to know the answers to the customer’s questions. I also didn’t get a receipt, by the way. Me and Dash would have ordered drinks as well, but at the rate they were going, nawalan na kami ng gana. Oh and by the way! When we were about to leave, I was the one who said thank you first. The Ate said thank you back, at least.
Now that I’m in a calmer state, I wish I took the time to sift through the rest of the stocks because I ended up with a slightly battered, front cover hole off-centered with a damaged felt bookmark planner. Nevertheless, you cannot deny that the planner is really pretty. I’m in love with the monthly separators. I’m a sucker for little collages like that. Kudos the the design team!
My only regret though was that I wasn’t able to get their names. To you three, whoever you are, I hope this won’t happen again. Not just to me, but to every other customer you get to meet.
So, how have you guys been today? :)
Source: charleneajose
